*{box-sizing:border-box}
:root{--blue:#0b4f8a;--bg:#f3f5f8;--line:#dde2e8;--green:#1d7a3a;--red:#b42318}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:#1a1a1a;font-size:16px}
header{background:var(--blue);color:#fff;padding:12px 16px;display:flex;align-items:center;gap:10px;position:sticky;top:0;z-index:5}
header h1{font-size:18px;margin:0;flex:1}
header button{background:transparent;color:#fff;border:1px solid #ffffff80;border-radius:8px;padding:6px 10px;font-size:14px}
main{max-width:860px;margin:0 auto;padding:12px}
.tabs{display:flex;gap:6px;margin-bottom:12px}
.tabs button{flex:1;padding:10px;border:1px solid var(--line);background:#fff;border-radius:10px;font-size:15px}
.tabs button.on{background:var(--blue);color:#fff;border-color:var(--blue)}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin-bottom:10px}
.item{cursor:pointer}
.item .top{display:flex;justify-content:space-between;gap:8px;font-weight:600}
.muted{color:#667085;font-size:14px}
.badge{display:inline-block;font-size:12px;padding:2px 8px;border-radius:999px;background:#eef2f6;color:#344054}
.badge.nieuw{background:#fff4e5;color:#9a5b00}.badge.toegewezen{background:#e8f1fb;color:var(--blue)}.badge.afgesloten{background:#e9f6ee;color:var(--green)}
.notice{background:#fff8e1;border:1px solid #f2d27a;border-radius:12px;padding:12px 14px;margin-bottom:10px;font-size:15px}
.notice.ok{background:#e9f6ee;border-color:#a6d8b8}
.btn{background:var(--blue);color:#fff;border:0;border-radius:10px;padding:10px 14px;font-size:15px;cursor:pointer}
.btn.sec{background:#fff;color:var(--blue);border:1px solid var(--blue)}
.btn.green{background:var(--green)}.btn.red{background:var(--red)}
.btn:disabled{opacity:.5;cursor:not-allowed}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
dl{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;margin:8px 0}dt{color:#667085}dd{margin:0;white-space:pre-wrap;word-break:break-word}
.chat{display:flex;flex-direction:column;gap:6px;padding:8px 0;max-height:55vh;overflow-y:auto}
.msg{max-width:85%;padding:8px 12px;border-radius:14px;white-space:pre-wrap;word-break:break-word}
.msg .t{font-size:11px;color:#667085;margin-top:2px}
.msg.me{align-self:flex-end;background:#d9ebff}
.msg.them{align-self:flex-start;background:#eef0f3}
.msg.sys{align-self:center;background:#e9f6ee;font-size:13px}
textarea,input,select{width:100%;padding:10px;border:1px solid var(--line);border-radius:10px;font:inherit;background:#fff}
textarea{min-height:70px;resize:vertical}
label{display:block;font-size:14px;color:#475467;margin:8px 0 4px}
.send{display:flex;gap:8px;align-items:flex-end}.send textarea{min-height:44px;flex:1}
.back{background:none;border:0;color:var(--blue);font-size:15px;padding:4px 0;margin-bottom:6px;cursor:pointer}
.hidden{display:none!important}
.readonly{background:#f5f6f8;border:1px dashed #c8ced6;border-radius:10px;padding:10px;color:#475467;font-size:14px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:8px}@media(max-width:600px){.grid2{grid-template-columns:1fr}}
.toast{position:fixed;bottom:16px;left:50%;transform:translateX(-50%);background:#1a1a1a;color:#fff;padding:10px 16px;border-radius:10px;z-index:50;font-size:14px}
.dl{font-size:12px;font-weight:600;padding:2px 8px;border-radius:999px;margin-inline-start:6px;white-space:nowrap}
.dl.ok{background:#eef2f6;color:#475467;font-weight:500}.dl.soon{background:#fff4e5;color:#9a5b00}.dl.over{background:#fde8e7;color:var(--red)}

/* talen / vertaling */
.langsel{width:auto;padding:5px 8px;border-radius:8px;border:1px solid #ffffff80;background:transparent;color:#fff;font-size:14px}
.langsel option{color:#111}
.msg .orig,dd .orig{font-size:12px;color:#475467;border-top:1px dashed #b8c0cc;margin-top:6px;padding-top:4px}
.orig .lbl{font-weight:600}
[dir=rtl] body{font-family:system-ui,-apple-system,"Segoe UI","Noto Sans Arabic",Tahoma,sans-serif}
[dir=rtl] .notice ol{padding-right:20px;padding-left:0}
.notice ol{margin:6px 0 0;padding-left:20px}
/* welkomstscherm */
.overlay{position:fixed;inset:0;background:#0008;z-index:40;display:flex;align-items:flex-end;justify-content:center}
.sheet{background:#fff;width:100%;max-width:520px;border-radius:16px 16px 0 0;padding:18px 18px calc(18px + env(safe-area-inset-bottom))}
.sheet h2{margin:0 0 6px;font-size:20px}
.sheet .row{gap:8px;margin-top:12px}.sheet .row .btn{flex:1}
.steps{list-style:none;padding:0;margin:10px 0}.steps li{display:flex;align-items:center;gap:12px;margin:10px 0}
.steps svg{flex:none;width:44px;height:44px}
.setupbar{display:flex;align-items:center;gap:10px;justify-content:space-between}
.setupbar .btn{padding:6px 12px;font-size:14px;white-space:nowrap}